Privacy Policy:

At Scents by Hala, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, make a purchase, or engage with our brand. By using our site, you agree to the practices described below

1. Information We Collect

  • We collect personal and non-personal information to provide you with a smooth and secure shopping experience.

Personal Information:

This includes:

  • Full Name
  • Email Address
  • Phone Number
  • Shipping & Billing Address
  • Payment Details (processed securely via trusted payment partners)

Non-Personal Information:

We may collect information such as:

  • Device type and browser
  • Pages visited on our site
  • Time spent on the site
  • IP address (for security and performance)

This data is collected anonymously and helps us improve your experience.

2. How We Use Your Information

We use your information for the following purposes:

  • To Process Orders: Delivering your order accurately and on time.
  • Customer Support: Responding to queries, issues, and requests.
  • Promotions & Updates: Sending you updates about new launches, special offers, and brand news (only if you’ve opted in).
  • Improving Our Services: Understanding what our customers love, and enhancing your future visits.

3. How Your Information Is Shared

We respect your privacy. Your personal data is never sold or rented.

We may share limited information with:

  • Delivery Partners: To deliver your order to the right place.
  • Payment Processors: For secure transaction processing.
  • Marketing Tools: If you’ve signed up for newsletters, we may use trusted platforms to send updates.
  • Legal Authorities: Only when required to comply with applicable laws or protect our business.
All third-party partners are required to handle your data securely and only for the purpose it was shared.

4. Data Security

Your information is stored securely and is only accessible by authorized personnel. We use trusted systems and protective measures like:

  • Password-protected systems.
  • Regular monitoring.
  • Encryption protocols.
  • Secure checkout systems.

We take your trust seriously and work to keep your information safe at all times.

5. Cookies & Tracking

We use cookies to:

  • Remember your preferences
  • Maintain your shopping cart
  • Analyze how our website is used
  • Improve speed and functionality

You can control or disable cookies through your browser settings. However, disabling cookies may affect how certain features on our website function.

6. Your Rights

You have the right to:

  • Request to view or update your personal information
  • Opt-out of marketing emails at any time
  • Ask us to delete your information (where applicable)

To exercise any of these rights, simply contact us via the details below. To exercise any of these rights, simply contact us via the details below.

7. Updates to This Policy

We may update this Privacy Policy as our services grow or change. Any updates will be posted here with the updated date. We encourage you to check back periodically.

8. Contact Us

Have questions or need help regarding your personal data?

Reach out to us at:
 Email: support@scentsbyhala.com

Thank you for trusting Scents by Hala.
 Your confidence and privacy matter to us, and we’re committed to protecting both.