Terms and Conditions

Welcome to Scents by Hala! These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to comply with and be bound by these terms. Please read them carefully.

1. General Information

Website Name: Scents by Hala
Website URL: https://scentsbyhala.com/
Contact Email: support@scentsbyhala.com

2. Acceptance of Terms

By accessing or using the Scents by Hala website, you agree to comply with and be bound by the terms and conditions outlined below. If you do not agree to these terms, please refrain from using our website.

3. Products and Pricing

Product Availability: All products offered on the website are subject to availability. We reserve the right to discontinue or modify any products at any time without prior notice.
Pricing: Prices for our products are subject to change without notice. We make every effort to ensure that the prices listed are accurate; however, in the event of a pricing error, we reserve the right to correct any discrepancies and adjust prices accordingly.

4. Orders and Payment

Order Confirmation: Once you place an order, you will receive an order confirmation via email. This confirmation does not guarantee product availability.
Cash on Delivery (COD): We currently offer Cash on Delivery (COD) as the only payment option. Payment is due when the product is delivered to your address.
Order Cancellations: We reserve the right to cancel any orders at our discretion, including, but not limited to, cases of pricing errors, fraud, or delivery issues.

5. Shipping and Delivery

Shipping Locations: We currently deliver products within Karachi. For deliveries outside Karachi, please contact us at support@scentsbyhala.com for potential arrangements.
Delivery Charges: We charge a flat delivery fee of 80 Rs within Karachi. Additional charges may apply for special delivery arrangements.

Delivery Times: Orders are processed within 1–2 business days, and delivery typically takes 2–4 business days.

6. Return and Refund Policy

Please refer to our Return Policy and Refund Policy for detailed information regarding product returns and refunds. All returns and refunds are subject to the terms set forth in those policies.

7. Privacy and Security

Privacy Policy: We value your privacy and are committed to protecting your personal data. Please review our Privacy Policy to understand how we collect, use, and protect your information.
Security: While we strive to protect your information, please note that no method of online transmission or storage is completely secure. We cannot guarantee the absolute security of your data.

8. User Conduct

When using our website, you agree not to:
• Use the site for any unlawful or unauthorized purposes.
• Interfere with or disrupt the operation of the website or servers.
• Engage in activities that violate any local, state, or international laws or regulations.

9. Limitation of Liability

No Warranty: We provide our products and services ‘as is’ and do not offer any warranties, express or implied, regarding the performance or quality of the products.
Limitation of Liability: Scents by Hala is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our products or services.

10. Intellectual Property

All content, trademarks, logos, and intellectual property associated with Scents by Hala are the property of the brand and are protected by copyright and other intellectual property laws. You may not use any of these materials without our express permission.

11. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and the updated date will be reflected at the top. By continuing to use our website, you agree to be bound by the updated Terms and Conditions.

12. Governing Law

These Terms and Conditions are governed by the laws. Any disputes will be resolved in accordance with the applicable laws.

13. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at support@scentsbyhala.com.

Effective Date: Monday, 12 May 2025